Get it done, right at the spot

TMX-SD is a revolutionary Sales and Distribution cloud software product developed on our TMX Mobility Platform. The complete range of field sales and distribution functions run on mobile devices such as smartphones, tables, etc. which communicate with back office in real-time or at day end using data synchronization.

Major benefits

TMX-SD revolutionizes the way retail sales and distribution is done in a conventional way. It provides a single, seamless solution delivered on the cloud to put the power in the hand of  fieldforce to perform their work right at the customer location conveniently through a mobile device.

Automate and error proof on site Order Placement

Mobility enables the replacement of paper-based forms with an electronic version that automates Order booking on the spot at retail outlets.  Data accuracy is vastly improved due to the use of drop-down menus and checkboxes.  These orders can be directly transmitted into the distributor’s business systems.

Enable real-time data access

Field agents can access all the information they need on their mobile devices to better perform their job, right at the customer site.  There is no need for agents to carry physical customer files or product docs. Using a real-time connection to back-end systems, agents can pull any information needed, including customer orders, delivery fulfillment, invoices and payments history.

Enable real-time fieldforce and fleet visibility

Since field agents carry mobile devices with GPS capability, their real-time location is available to supervisors at the head office and potentially to customers throughout the day.  The utilization of workforce as well as the vehicles they are driving can be improved by better monitoring against daily route schedules and contractual customer commitment times.

Measure customer satisfaction

Using Mobility, distributors can make the most of every contact with a customer.  Pertinent feedback solicited and entered into mobile CRM apps by customer representatives or field agents when visiting retail outlets can prove critical in taking timely measures leading to increased revenues and improved customer satisfaction, loyalty, and retention.

Benefits beyond the field

Traditionally, field sales agents return to the office with paper forms manually filled in by pen and it takes several hours to get this data entered into a distributor’s enterprise systems. Field agents armed with mobile devices and a real-time connection to back-end systems can eliminate this ‘lag time’ by transmitting information to enterprise systems as soon as the data is collected. The results are significant and are felt well beyond the field function.

Improved workforce productivity

Automation in order taking and collection of other information on site and its instantaneous transmittal results in significant improvement in worker productivity as time consuming manual administrative processes are eliminated thus reducing staffing costs.

Reduced billing cycles

Billing staff productivity increases as orders and their delivery information is received from the field electronically resulting in faster invoicing and payment collection, thus improving cash flow and profitability.

Improved inventory accuracy

Since field agents carry mobile devices with GPS capability, their real-time location is available to supervisors at the head office and potentially to customers throughout the day.  The utilization of workforce as well as the vehicles they are driving can be improved by better monitoring against daily route schedules and contractual customer commitment times.

Convergence of business data

Mobility allows the field agents to easily pull information from and push information to a distributor’s enterprise systems – such as CRM, Inventory, Product Information and Accounting. Having a well-integrated view of a customer’s data available to representatives on site allows distributors to more fully leverage existing IT investments to serve customers better.

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